When is the last time that I can complete or lock my survey?
IMPORTANT: Please note that the campaign fulfillment will close after one year from the completion of shipping. We are constantly communicating with our backers about the status of our books and the surveys will be communicated to you in plenty of time. As much as we would like to hold your rewards forever, it costs us money to store extra issues and swag. Backers who do not complete their surveys by one year post-shipping will forfeit their rewards and their pledge will be considered a donation. If your email is invalid, our survey cannot reach you, or if you forget that you donated, we cannot be held responsible. Please make sure your email is accurate and up to date when you donate. Thank you for understanding.
Last updated: March 14, 2023 14:20
What if Backerkit Support can't help me?
Then please email me at [email protected]. But only do so after contacting Backerkit Support to solve your issue first. Thanks.
Last updated: March 14, 2023 14:21
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.